Returns & Refunds

At Ramshackle Shack, we want you to love your custom products! Because our items are made-to-order and personalized just for you, we have the following policy:

Custom & Personalized Items

Due to the custom nature of our products, we cannot accept returns or offer refunds on personalized items unless there is a defect or error on our part.

Defective or Damaged Items

If you receive a defective or damaged product, please contact us within 7 days of delivery. We'll need photos of the issue and will gladly send a replacement at no cost to you.

Wrong Item Received

If we sent you the wrong item, please contact us within 7 days and we'll send the correct item immediately.

Order Cancellations

You may cancel your order within 24 hours of purchase for a full refund. After production has begun, orders cannot be cancelled.

How to Request a Refund

Contact us with your order number and photos (if applicable). We'll respond within 2 business days.

Processing Time

Approved refunds will be processed within 5-10 business days to your original payment method.

Questions?

Contact us - we're here to help!